FAQ

CAN I TRACK MY ORDER WITH TRACK & TRACE?

Yes, once we hand over your order to the carrier, you will receive an email with the Track & Trace code.

Please note that the carrier needs to process the order first. You should be able to track your order starting the next business day after the carrier receives it. If the Track & Trace code still doesn't work, please try again the following business day

CAN I CHANGE MY ORDER?

Yes, contact us as soon as possible (within 24 hours).

I HAVE NOT RECEIVED AN ORDER CONFIRMATION: WHAT SHOULD I DO?

First, check your spam email folder, as the confirmation might have landed there.

Still can't find the confirmation? Send us an email at info@keyzeofficial.com from the email address you used when placing your order. We'll help you track it down, and ensure you receive your order confirmation.

HOW CAN I RETURN MY ORDER?

  1. Notify us of your return by emailing info@keyzeofficial.com . Include your name, address, email address, order number, and which products you wish to return.
  2. You will receive a return ticket via email. Use this ticket to send the products back to us within 14 days of your withdrawal notification. Ensure they are well-packaged and in their original packaging (unopened).

Please note, you are responsible for the condition of the products during return shipping. For refunds, we may deduct an amount corresponding to the depreciation of the product if it is used or damaged.