TERMS & CONDITIONS

1. About Keyzeofficial.com

• Keyzeofficial.com is based in Stockholm, Sweden.
• To contact us, please send an email to info@keyzeofficial.com with your inquiry and contact details, and we will get back to you as soon as possible.

2. Ordering

• Once you have completed your order, an order confirmation will be sent to your email address containing details about the products, prices, billing, and delivery address.
• If there are any errors in the order confirmation, please contact us immediately via email at info@keyzeofficial.com.

3. Delivery

• Our delivery times are 2-5 business days for domestic shipping and 1-2 weeks for international shipping. Orders placed on weekends will be shipped the following Monday at the earliest.
• If there are any delays in delivery without notification of a longer delivery time, please contact us on Instagram @keyzeofficial.
• When you place an order, the package must first be packed and prepared for shipping. This can take 1-3 days depending on the volume of orders.

4. Prices

• All prices in the store are stated in SEK and include 25% VAT.
• We reserve the right to adjust prices due to supplier price changes, misprints in the price list, or inaccuracies in the pricing information.

5. Right of Withdrawal

• When purchasing goods from our website, you as a customer have a statutory 14-day right of withdrawal from the moment you receive the item.
• The withdrawal period starts from the moment you pick up your package.

5.1 Exercising Your Right of Withdrawal

• Notify us of your withdrawal by sending an email to info@keyzeofficial.com as soon as possible, including your name, address, email address, order number, and which products the return applies to.
• Return the products immediately, no later than 14 days after the withdrawal notification. You are responsible for the return shipping and the condition of the products, which should be well-packaged and in their original packaging (unopened).
• For refunds, we reserve the right to deduct an amount corresponding to the depreciation of the product if it is used or damaged.

5.2 Exceptions to the Right of Withdrawal

• Products that have been sealed for health or hygiene reasons and where the seal has been broken by you.
• Packages not collected from the postal agent. Unclaimed packages returned to us automatically are not covered by the right of withdrawal.

6. Complaints and Claims

• We inspect all products before they are shipped. If a product is still damaged or incorrectly shipped upon arrival, we undertake to remedy the defect in accordance with applicable consumer protection legislation.
• Always contact us for approval before returning a defective item.
• Complaints should be made immediately after the defect is discovered.

6.1 How to Proceed with a Complaint

• Report faults and defects to info@keyzeofficial.com, including your name, address, email address, order number, and a description of the defect.
• If we are unable to remedy the defect or deliver a similar product, we will compensate you in accordance with applicable consumer protection legislation.
• We reserve the right to reject a complaint if the product is not found defective under applicable legislation. In case of disputes, we follow the guidelines from the National Board for Consumer Disputes (ARN), see arn.se.

7. Limitation of Liability

• We accept no liability for indirect damages that may arise due to the product.
• We do not accept responsibility for delays or errors due to circumstances beyond our control, such as labor disputes, fire, war, government decisions, or failed deliveries from suppliers.
• Furthermore, we do not accept responsibility for any changes to products or product characteristics made by the respective supplier.

8. Product Information

• We reserve the right to correct any errors on this website and to sell out products. We do not guarantee that the images accurately depict the products' exact appearance, as slight color variations may occur depending on the screen and photo quality.

9. Information about Cookies

• According to the law on electronic information, visitors to a website must be informed that cookies are used. A cookie is a small text file that the website requests to save on your computer to provide access to various functions. You can configure your browser to automatically deny cookies. More information can be found in our privacy policy.

10. Personal Data

• By shopping at keyzeofficial.com, you accept our privacy policy and our processing of your personal data. We only collect the information necessary to process your order and never sell or disclose your information to third parties without legal grounds.

10.1 What is Personal Data?

• Personal data is any information that can be directly or indirectly linked to a physical person.

10.2 What Data Do We Store?

• To process your order and respond to inquiries, we store your name, address, phone number, email address, IP address, and purchase history.
• Your data is stored as long as we have a legal basis to process it, such as fulfilling the agreement between us or complying with legal obligations according to the Accounting Act.

10.3 Legal Basis

• When making a purchase, your personal data is processed to fulfill the agreement with you.
• Marketing and similar communications are sent only with your consent.

10.4 Shared Data and Purpose

10.4.1 Payment Provider

• When making a purchase, information is shared with our payment provider to complete the purchase and protect the parties against fraud.
• The payment provider we use is Shopify Payments.

10.4.2 Shipping Company

• To deliver your orders, we must share certain information with the shipping company, including your name and address.
• The shipping company we work with is Postnord.

10.4.3 Newsletter

• If you subscribe to our newsletter, we share your name and email address with our newsletter provider, Mailchimp.

10.5 Right to Access

• You have the right to receive an extract of all the information we store about you.

10.6 Right to Rectification

• You have the right to request that we update incorrect information or complete incomplete information.

10.7 Right to Erasure

• You can request the deletion of your data at any time, except for information that must be retained according to law.

10.8 Data Protection Officer

• Keyzeofficial is responsible for the storage and processing of personal data in our online store and ensures that the rules are followed.

10.9 How We Protect Your Personal Data

• We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information such as personal data and passwords.
• We use a platform operated by shopify.com.

11. Changes to the Terms and Conditions

• We reserve the right to change the terms at any time. Changes to the terms will be published online on the website and are considered accepted in connection with an order or visit to the website.

12. Dispute Resolution and Choice of Law

• If a dispute cannot be resolved in agreement with our customer service, you as a customer can turn to the National Board for Consumer Disputes (ARN). For EU residents, complaints can be filed online via the EU Commission's platform for online dispute resolution.
• In the event of a dispute, we follow ARN's decisions or equivalent dispute resolution bodies.
• Disputes regarding the interpretation or application of these terms shall be interpreted in accordance with Swedish law.